Payment Policy
We only accept online payments and no cash on delivery.
Exchange Policy:
We at Devana Stores, hope that you love our product as much as we loved making it for you.
However, we’d be happy to exchange any item that is unworn, unused, unwashed, unaltered, or undamaged and intact with the original tags, within 7 days from the date of delivery, for a different size or style.
Please Note:
SALE products cannot be exchanged/returned.
ACCESSORIES cannot be exchanged/returned.
Return Policy
We are sorry to inform you that we do not entertain return requests. Although in case of a defective product, we would require clear parcel opening videos or pictures. And to further process the request, it will only be at the seller’s discretion.
In such cases the following steps need to be taken:
Contact us at +91 97730 04540
Share clear videos & pictures of the product
Once approved, the customer needs to arrange and bear the expense of shipping the parcel back to us at the following address:
Devana Stores, Shop No 23 Plot No 23 Ward, 2, Maitri Road, Adipur, Gandhidham – Gujarat 370205
Once we receive it, it will undergo a thorough quality inspection and if it passes through, we will process your request.
Item is eligible for a return/exchange request only once per customer.
Cancellation Policy
No cancellations will be accepted after 24 hours of the order being placed.
Although you can request a change in Size/Delivery Address/Phone Number
If you’d like to make changes to existing details in the order such as your size, delivery address, or phone number, please reach us at +91 97730 04540 with the subject “Order Number + Revised information”. We will facilitate the same if it hasn’t been shipped.
Others
For any legal concerns, we will only entertain the ones that fall under Gandhidham jurisdiction.